FAQs


What certifications does Protolabs Network have?

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Protolabs Network is ISO 9001 certified (download our certificate) and our manufacturing partners hold additional certifications, including: 

  • ISO 9001 
  • AS9100 
  • ISO 13485 
  • ISO 14001 
  • ISO TS16949 

Comprehensive quality documentation such as material data sheets and inspection reports are available on request. 

What certifications does Protolabs have?

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ISO 9001:2015, AS9100, ITAR registration 

How do you maintain quality control when you don’t manufacture the Protolabs Network parts yourselves?

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Protolabs Network’s quality management system helps us deliver parts to spec. We maintain operational excellence across our in-house teams and vetted network of manufacturing partners (MPs), ensuring on-time delivery and low dispute rates. These processes, qualifications, and systems form the Protolabs Network Standard. Click here for more information. 

When partnering with the Protolabs Network, what if I have information on a technical drawing that needs to be reviewed?

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When you upload your part for quoting by the Protolabs Network, first you will be prompted to upload a 3D CAD file. After the quote is online, you can also upload a technical drawing and request certifications. Upload a part here to start the quoting process. 

What's the relationship between Protolabs Factory and Protolabs Network?

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Protolabs offers accelerated manufacturing of quality parts in as fast as 1 day paired with our digital network of global suppliers—Protolabs Network—for advanced capabilities and volume pricing. Both offer injection molding, CNC machining, 3D printing, and sheet metal fabrication. Click here for more information regarding services offered through Protolabs Factory and Protolabs Network. 

What materials do you offer?

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Protolabs offers a variety of materials in each of our service lines. For more information, see our materials page. 

What is the difference between limited (prototyping) and unlimited (production) molds?

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We have two options for injection mold tooling to meet your needs wherever you are in the product lifecycle. Our prototype molding process helps you cut product development cycles by weeks—sometimes months—and bridge to production with injection-molded parts within days.  

Our unlimited manufacturing process is designed to meet your production needs, and helps you qualify parts quickly to seamlessly transition into production with scientific molding, in-process CMM inspections with GD&T, and a full suite of secondary operations to make sure that your parts show up on time and perform as expected. Click here for more information. 

Where do I upload my PO after I submit my order?

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After you place your order, you can submit your PO to [email protected] or online in your myaccount. If your PO was not uploaded on your myaccount at the time you placed your order, you will see a prompt at the top right corner of your order to “Send PO Now.” 

What types of inspections do you offer?

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We offer three types of dimensional inspection reports to support your critical dimension verification and quality documentation requirements, including FAIs. Click here to compare the benefits of each to see which is best suited for your project. 

How do I send in my own material?

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Protolabs' injection molding service stocks a wide variety of thermoplastic and LSR materials for your convenience. However, we realize sometimes you need a special material that we don’t inventory. In these cases, we can often mold parts using a material you supply. Click here for more information. We do not currently accept customer-supplied material for our other service lines.  



Have more questions? Contact us at: [email protected]


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